Ordering conditions

These general terms and conditions apply between Valdres Alpinsenter AS and the person who, themselves or through others (the guest), enters into an agreement with Valdres Alpinsenter AS, in accordance with the order confirmation.

Generally

The agreement may apply to entrance tickets, purchase of courses, lift tickets, rental of equipment, booking of accommodation, purchase of other products and services or a combination of these (the event).

Who is responsible?

The responsible organizer is Valdres Alpinsenter AS, Danebuvegen 55, 2910 Aurdal.

Organization number 932 457 040.

Content of the agreement

As the organizer, Valdres Alpinsenter AS is responsible to the guest for what the guest is entitled to according to the agreement. The responsibility also applies to the tasks that are to be carried out by others than Valdres Alpinsnter AS. Information in catalogs, brochures and on the website is binding for Valdres Alpinsenter AS, but can be changed before the agreement is entered into if clear reservations have been made, and the guest is clearly informed of the change. Valdres Alpinsenter AS reserves the right to any printing or proofreading errors.

As the organizer, Valdres Alpinsenter AS has the obligation to ensure;

  1. that the guest receives a written confirmation of their booking
  2. that information is provided on how payment should be made, and that the guest is informed of other questions
    which is important for the event
  3. that the arrangement matches the description in the confirmation. Valdres Alpinsenter AS is not responsible for promises that third parties may have made directly to the guest without Valdres Alpinsenter's knowledge, and that it has not or should not have known about.

Valdres Alpinsenter AS reserves the right to change or cancel events due to weather or conditions that indicate that it would be irresponsible to open the park.

The customer is obliged to obtain information about our age limits and physical health requirements.

When does the guest's booking become binding?

It is the guest's responsibility to check the confirmation and ensure that the arrival and departure dates are correct. The booking is valid for both Valdres Alpinsenter AS and the guest as soon as Valdres Alpinsenter AS has confirmed the booking in writing.

When should the guest pay?

The guest must pay for the event no later than the time stated in the confirmation, or directly when booking online. When booking directly with Valdres Alpinsenter AS, payment must generally be made directly and in advance of when the activity begins.

Fee-free payment via the internet

The guest can pay safely, easily and fee-free with bank axept or Nets Easy through our online store which you can find at www.valdresalpinsenter.no .

Booking accommodation 

When booking apartments/accommodation, the tenant/booker accepts the alpine center's general terms and conditions, including:

Accommodation must be paid for online when booking, or as soon as you have received a payment link from us.
 The booking is not considered binding on our part until the booking has been paid for, and if payment is not made, you risk the booking being cancelled. 

Cancellation policy:

If cancelled up to 30 days before arrival, 85% of the amount will be refunded. If cancelled between 30 days and the arrival date, no refund will be given. We recommend ordering our cancellation insurance, or having travel/cancellation insurance in place.

Cancellation insurance gives you the opportunity in certain situations to cancel up to the day before your scheduled arrival. The cost of the cancellation insurance itself is not refundable. Cancellation insurance applies in the following situations, which were not known at the time of booking:

  1. Death, illness or serious accident affecting you, your husband/wife, partner, family or fellow traveler.

  2. Call-up to the military or similar.

  3. A serious event occurs outside your control, which you could not foresee when you booked, and which means that it is not reasonable for us to require you to keep your reservation. 

You must be able to document your reasons with a statement from, for example, a doctor, the authorities or the insurance company. Just a receipt from a doctor's visit is not sufficient as documentation. The statement should be sent to us as soon as possible, preferably within one week of the cancellation date. The statement should be sent to post@valdresalpin.no 

Cancellation insurance costs NOK 500.00 as of 01.01.24.

NB! Damage to the rental unit or movable property caused by incorrect or careless use must be replaced!

Purchase and use of lift tickets 

When purchasing and using a lift pass, the cardholder accepts the alpine center's general terms and conditions, including:

1. Definitions–type lift card

  • Hourly passes, half-day passes, day passes or multi-day passes are valid during regular opening hours for the date(s) stated on the pass.

  • Season tickets are valid during regular opening hours from the facility's opening at the beginning of the winter season until the end of the season.

  • Clip cards and single tickets are valid until the expiration date stamped on the card/ticket.

  • Other types of lift tickets, such as family tickets, are valid during regular opening hours for the person(s)

dates indicated on the card.

2. Use of lift cards

When purchasing a lift ticket, it must be stated which lifts and slopes are in operation.

  • Unless otherwise specified, lift tickets – except for clip cards, point cards and single tickets – are personal and cannot be transferred/lent to others. Violation may result in the card being confiscated. The user must be able to prove that he or she is the rightful holder of the card. The card must be shown upon inspection without being asked.

  • A lost card will only be replaced with a new card when personal data has been registered in connection with the purchase of the lift card and the lost card can be blocked. The facility owner has the right to charge an administration fee in connection with the issuance of a new card.

  • Damage to a lift card during normal use entitles you to be issued a new card.

3. Rules for alpine skiing

Alpine skiing – including snowboarding, telemark skiing, etc. – is associated with a certain amount of risk.

The cardholder undertakes to familiarize himself with the International Alpine Code of Conduct and to act in accordance with them.

The cardholder must show the lift card upon request during inspection.

In the event of any accidents that the cardholder is involved in – or witnesses – the cardholder is obliged to provide identification, including providing their name and telephone number.

4. Right of withdrawal when purchasing a lift ticket

In the case of distance sales – for example when purchasing lift tickets over the internet – the Act on the duty to provide information and the right of withdrawal in distance sales and sales outside fixed business premises applies (Act of 20 June 2014 No. 27 – the Right of Withdrawal Act). For further information on the cardholder's right of withdrawal and the withdrawal form, please refer to the ski resort's website.

When selling from a fixed point of sale – for example, when selling from the ticket office in connection with the ski resort – the Right of Withdrawal Act does not apply, but the general refund rules in sections 4 and 5 apply.

5. Refund in case of interruption of service, illness or injury

5.1. General

In the event of a service interruption – that is, when the lift is out of service and/or when more than 50% of the total ski runs available at the time of purchase cannot be used – the cardholder is entitled to a proportional refund for the time the lift pass cannot be used. The service interruption must be

of at least 30 minutes duration and the sum of the operational interruptions must constitute more than 1/3 of the lift pass's validity period.

No refunds are given for the purchase of day passes, half-day passes or hourly passes.
5.2. Operational disruptions beyond the control of operational management (force majeure)

In the event of operational disruptions beyond the control of the ski resort, the refund shall be 50% of the proportional refund to which the cardholder is entitled under the previous point. This applies to operational disruptions resulting from, for example, weather and wind conditions, lack of snow, avalanches, lightning strikes, flooding, fire, power outages, strikes, public law prohibitions or orders, pandemics, etc. and which constitute circumstances that the resort could not reasonably be expected to take into account at the time of purchase. It is up to the resort to document that the operational disruption is due to such circumstances and that the resort has not had the opportunity to avoid or overcome the consequences of these.

The above provision does not apply if the facility is open for more than 1/3 of the season. If the facility is closed – for example due to lack of snow – for more than 1/3 of the season's total number of skiing days, the cardholder may claim a proportional refund for the time the season pass cannot be used. The cardholder is not entitled to the entire purchase price. Any refund claim is limited to 50% of the lift pass's purchase price regardless of the time of purchase. The refund shall correspond to 50% of the proportional share of the time the lift pass cannot be used, i.e. the value of the lift pass divided by the number of days in the season. This "daily rate" is decisive for the size of the refund claim.

Any refund claims cannot be settled until after the season has ended. Until the end of the season, the facility owner can therefore reject any refund claims.

4.3 Reimbursement in the event of illness or injury

In the event of illness or injury, the cardholder will be entitled to a proportional refund of the card expenses for the time the card could not be used. The injury or illness must be documented by a doctor's certificate upon request. The card must be returned as soon as possible.

6. Sanctions for misuse of lift tickets or violation of the rules of the ski resort

The cardholder understands that misuse of the lift pass, violation of the Alpine Code of Conduct, violation of instructions on lifts and slopes, skiing while intoxicated, etc. may result in the confiscation/blocking of the lift pass, imposition of a surcharge/inspection fee, expulsion from the facility and/or a police report.

Misuse of lift tickets includes use of the wrong card (adults using a child's ticket), another person's card, counterfeit card, stolen card, etc.

 

Aurdal, 04.08.2025 

Managing Director Harald Kulhuset
Aurdal Valdres Alpine Center